Privacy Policy

1. Scope of this policy

This Privacy Policy explains how AJUDA Hospitals collects, uses, stores, and discloses personal information submitted through this website.

This page applies to website interactions such as contact requests, newsletter sign-ups, and basic browsing activity. It does not replace any separate hospital, patient, admission, billing, insurance, or medical-record privacy documentation that may apply offline or during treatment.

2. Information we currently collect

• Contact forms: name, email address, phone number, subject, message content, and the source URL of the page from which the form was submitted.
• Newsletter forms: email address only.
• Technical usage information: browser/device data, approximate usage logs, pages visited, and analytics or cookie-based information generated through website measurement tools.
• Any information you voluntarily include in a free-text message field. Do not send highly sensitive medical records, identity documents, payment details, or unnecessary health details through a general website contact form unless AJUDA Hospitals specifically asks for them.

3. How we use personal information

• To respond to enquiries, appointment requests, callback requests, and general communication sent through the website.
• To send newsletter or health-update communications when you subscribe.
• To understand which page a request came from, improve the website, review service demand, and troubleshoot operational issues.
• To secure the website, detect misuse, maintain logs, and comply with applicable legal, regulatory, or record-keeping obligations.

4. Lawful handling, consent, and your choices

When you submit a website form, you consent to AJUDA Hospitals using that information for the specific purpose for which you provided it. If you subscribe to a newsletter, you consent to receiving those updates until you unsubscribe or ask us to stop.

You may contact us to request access, correction, update, withdrawal of consent, unsubscribe assistance, or deletion of website-submitted personal information, subject to applicable law, security checks, and legitimate record-retention requirements.

5. Sharing and disclosure

AJUDA Hospitals does not sell or rent personal information submitted through this website.

• Authorised hospital staff and teams handling enquiries, patient communication, website administration, and marketing operations.
• Service providers that help us operate the website, hosting, analytics, communications, or technical support, acting on our instructions.
• Government authorities, regulators, courts, law-enforcement agencies, or other third parties when required by law, legal process, or to protect rights, safety, or security.

6. Cookies, analytics, and website measurement

This website uses basic analytics and related measurement tools to understand visits, page performance, and user engagement. Those tools may use cookies or similar technologies.

You can manage cookies through your browser settings. Blocking some cookies may affect how certain website features behave.

7. Retention and security

We retain website-submitted information only for as long as reasonably necessary for the purpose it was collected, ongoing communication, internal review, legal compliance, dispute handling, or operational record-keeping.

We use reasonable administrative, technical, and access-control measures intended to protect personal information. However, no website, email system, or internet transmission can be guaranteed to be completely secure.

8. Children, patient representatives, and sensitive submissions

If you submit information on behalf of another person, including a child or patient, you represent that you are authorised to do so.

AJUDA Hospitals does not intentionally ask website users to submit detailed treatment records through general contact forms. If you accidentally send information that is more sensitive than necessary, we may retain or process only what is reasonably required to address your request, protect the hospital, and comply with law.

9. AI-assisted content and automated decisions

Some website content may be drafted, summarized, refined, or supported using AI-assisted tools. That statement relates to website content operations and does not mean AJUDA Hospitals uses website form submissions to make solely automated medical decisions.

The general website forms are intended for enquiries and communication. They are not used as a substitute for direct clinical evaluation, diagnosis, or emergency medical triage.

10. Changes to this policy

AJUDA Hospitals may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.